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Mission

Providing quality result-driven documents to engineers, scientists, and executives in government and industry, specializing in the principles of Plain Language

Services

Proposal and Report Writing/Editing

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In today’s technical workplace, the need for successful communication is essential. We address this need by communicating technical ideas clearly, concisely, and effectively to a targeted audience. (Note: Spell-check and grammar-check are not enough.)

We specialize in meeting the Federal government’s need for communication that is user-friendly in design and wording, grammatically correct, and that follows the principles of plain language.

 

Our Strengths
* Strong relevant experience and past performance
* Focus on audience needs
* A pool of top-quality writers with over 20 years’ experience
* Knowledge base and experience realized through strategic teaming agreements
* Plain Language Experts
* Content Development
* Project and Deadline-Oriented
* Information Architecture
* Grammar Proficient

We offer services to diverse target audiences:

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*Engineers/Scientists
*Managers
*Executives
*Administrative Staff
*Proposal Writers
*Government Employees
*Speakers of English as a Second Language

IT Systems Documentation

Comprehensive system and user documentation. Documents include the following sectors:

(1) computer software and hardware;

(2) networking; and

(3) security access and intrusion.

Documentation process includes the following:

*Usability testing to reduce the number of support calls from users. We measure how well test subjects respond in four areas: efficiency, accuracy, recall, and emotional response.

*Working closely with subject matter experts (SMEs) to ensure technical accuracy. For quality assurance, we use a defect tracking system to write/research software defects and respond to documentation defects.

*Using FrameMaker, Acrobat, Illustrator, Visual SourceSafe, Visio, InDesign, Robohelp, and Microsoft Word, and other tools to produce documentation source files and source control system and track and publish documentation.

*Help-authoring tools such as RoboHelp, ForeHelp, Adobe Acrobat, HTML, and Quadralay WebWorks.

We control the quality of documents as follows:

* Approve documents for adequacy prior to use.
* Review, update as necessary, and re-approve documents.
* Identify the current revision status of documents.
* Ensure that relevant revisions of applicable documents are available.
* Ensure that documents remain legible, readily identifiable, and retrievable.
* Ensure that documents of external origin are identified and their distribution is controlled.
* Prevent the unintended use of obsolete documents.

Training Seminars

Writing in Plain English
Are you ready to comply with the “Plain Language in Government Communications Act”? Plain language is communication your audience can understand the first time they read or hear it. Language that is plain to one set of readers may not be plain to others. Written material is in plain language if your audience can:
(1) Find what they need
(2) Understand what they find
(3) Use what they find to meet their needs

We can help your organization comply with this new government regulation!

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Executive Grammar
Assumptions are that while participants are fluent in English, they might feel uncertain about correct grammar, spelling, and punctuation. TCC provides training to empower employees with the skills to feel confident in their finished writing projects. This course is designed for the business person who already has good language skills, but would like to learn the grammar rules well enough to polish his or her own writing and even edit or proofread others’ writing.

Writing Coaching for Executives
Oriented toward executives and managers who want the individual attention and focused training that will help them write with impact and effectiveness. The course is developed based on the participant’s needs to pursue specific writing tasks. Participants submit writing they are preparing for actual work situations.

Email and Business Letter Etiquette
Email messages are the most prevalent type of communication written on the job, and learning proper email etiquette helps you be persuasive and inoffensive. Our training provides tools for composing effective emails, business letters, and other routine correspondence.

Report Writing
You will learn teaches the skills required to write clear, explicit business reports and strategies to communicate technical ideas clearly, concisely, and effectively. Emphasis is on: (1) identifying audience and purpose for different types of writing; (2) writing logically, using sound reasoning and supported assertions; and (3) preparing technical proposals, reports, instructions, and other forms of written communication used in the private and public sectors.

Editing and Proofreading
We all make typos and other errors in our writing. Learn tactics to effectively revise your own writing projects, with emphasis on improving reports based on standard English usage and style guides. The course teaches trainees how to manage editing projects and rewrite to polish documents. Trainees learn how to edit sentences to make them clear, concise, cohesive, and elegant and paragraphs that are clearly organized and coherent.

Managing Employees’ Writing Projects
Help your employees improve their writing. Manage writing projects and writing teams, with emphasis on reviewing and reacting to the writing of others in positive and constructive ways. Emphasis is on style guides, standards, review systems, and constructive feedback to writers.

Effective Presentations
Become skilled at creating power point presentations and communicating your information with greater confidence and credibility.

Clear Pronunciation
Are your employees tired of co-workers constantly asking them to repeat themselves? They will thank you for providing help in this often ignored issue. Goals are to: (1) Improve the speaking skills of speakers of English as a Second Language; (2)Significantly contribute to the participants’ successful performance in the workplace and at conferences; and (3)Stimulate and encourage their continued personal growth.

For more information about our Training Programs, please visit our FAQ
or contact us